Lisa Phelps

Director
BN (Edu) Dip App Sci (Nsg) Dip Prac Mgt GAICD

With over 30 years’ experience in the business of health, Lisa is well versed across the broad spectrum of private practice. Her firsthand experience in establishing, managing and relocating a specialist medical practice formed the foundation of her expertise in medical practices.

Having worked as a health professional (Nursing), practice manager and administrator as well as business and practice advisor, Lisa has experienced all facets of private practice at both a strategic and operational level. Lisa facilitates a high level of business advisory and practice management support services and coordinates a team of capable and multi-talented Associates.

Lisa’s proven track record is indicative of her commitment to health and health professionals. She is continually developing her knowledge and capability and challenging those she works with to achieve their best. Her primary goal is helping health professionals to do what matters most.

A recent Graduate of the Australian Company Directors Course Lisa is enjoying her contribution as a Board Director and Chair of Clinical Governance, Kardinia Health.

 

Lisa’s key capabilities include:

  • A comprehensive understanding of the challenges faced by health professionals and their teams, working in both public and private practice;
  • Engaging communication and mentoring style which builds trusting relationships;
  • Establishing systems that enhance the effectiveness and efficiency of practice operations;
  • Commitment to the value, and effective use, of technology to deliver quality clinical and business outcomes;
  • Negotiation and problem solving to achieve the best outcome for all parties.
  • Experience as a Practice owner and manager
  • New Practice Set Ups – strategic, business, marketing and planning advice and implementation support;
  • Mentoring and support for Principals, Managers and their teams
  • Project management
  • Developing / delivering professional development workshops, seminars and short course programs; and
  • Board Director

 

 

Industry Expertise

  • Health professional
  • General Practice – rural, regional and metropolitan
  • Specialist Practice including;
  • Ear, Nose and Throat
  • Endocrinology
  • Gastroenterology
  • General Physicians
  • General Surgery
  • Medical Oncology
  • Neurology
  • Obstetrics and Gynaecology
  • Ophthalmology
  • Orthopaedics
  • Paediatrics
  • Paediatric Allergy & Immunology
  • Pain Management
  • Plastic Surgery
  • Public and Private Hospitals
  • Allied Health Services

 

Professional Background

Kardinia Health
Board Director
Jan 2014 - Current
Chair ~ Clinical Governance Committee
Jan 2015 – Current

Kardinia Health is a GP Super Clinic with founding partners Barwon Medicare Local, Barwon Health and Deakin University. This clinic is a high quality training practice for GP Registrars and the Pre-vocational General Practice Placement Programme (PGPPP) along with students of medicine, nursing and other allied health professions. This multidisciplinary clinic aims to create models for inter-professional education and primary care delivery that deal with the current issues of GP shortages in rural and regional Australia, an increasing demand for training places and providing team based, chronic disease management in an ageing community.

 

My Practice Services
Co-founding Director 2010 - Current

A need for a hands on approach to supporting clients in the management and administration of private practice services, resulted in the establishment of MyPS.

 

SED Consulting
Director Practice Management Services (state wide)
2005 – June 2011

Provision of broad based business advisory and practice management services to health care professionals working in private practice, managers and teams. Facilitated planning, systems development, IT strategies, mentoring support at Principal/Director, Manager and team levels, as well as professional development programs including PracShops and practice specific education.

 

Medical Specialist Services
Director Ballarat
1999 – 2007

Managed the delivery of practice administration and operational services, under MSS, to Physicians and visiting Specialists, caring for patients in Ballarat, surrounding communities and the Wimmera Mallee region.

 

Ballarat Gastroenterology
Business Manager - Ballarat
1994 – 1999

Relocated the Practice from Horsham and established new service in Ballarat. Assisted in the recruitment of Associate Physicians to the Practice and region.

 

Ballarat Gastroenterology
Practice Manager - Horsham
1994 - 1999

Established and managed an independent specialist medical practice in a large regional town. Facilitated the provision of quality specialist services to the communities of the Wimmera Mallee and Western regions of Victoria, together with strong communication links with GP practices across the region.

 

University of South Australia
Underdale Campus Adelaide
1990 - 1991

Lecturer in Nursing
Lectured in Nursing Education, taking a lead role in the development and delivery of curriculum to students (Years 1-3) completing the three year Diploma of Nursing.

 

Goroka Teachers College
Papua New Guinea
Jan - Dec 1989

Tutor ~ Diploma of Education Responsible for provision of tutorial activities for 1st year students

 

Flinders Medical Centre
Adelaide
1982-1988
Clinical Nurse Consultant - Diabetes Educator
Coordinated the Diabetes Education team to provide services to inpatients and outpatients in southern suburbs with an innovative approach to diabetes management.

 

Flinders Medical Centre
Adelaide
1980-1982
Graduate Nurse Program
Accident & Emergency Department