Mandi Knowles

Mandi has over 12 years’ experience within the healthcare industry, across Australia and New Zealand in both public and private sector roles, and not for profit.

More recently Mandi has been involved in new practice set ups and business development projects for established practices. Mandi’s capabilities and experience include development of practice policy and procedures, business and strategic planning, operational planning, project management, staff management and training, performance management and facilitation.

As an Associate of My Practice Services Mandi’s practical problem solving skills, professional and friendly communication style and diverse experience assist Mandi to work across a range of environments with ease. Mandi is a member of the Australian Association of Practice Managers and has tertiary qualifications in business management

 

Capabilities

  • Practice Management
  • Business Planning and Development
  • Financial Reporting
  • IT Systems
  • Marketing
  • System Review and Streamlining
  • Policy Development and Implementation
  • Recruitment
  • Staff Training
  • Relationship Management
  • Change Management

 

Professional Background

Encompass Medical Centre

Unit Director / Practice Manager
Development of new general practice

  • Involved in the recruitment of doctors, allied health professionals and support staff
  • Involved in the negotiation of lease arrangements with tenants
  • Develop policies and procedures in line with accreditation requirements
  • Develop business plan and strategic plan
  • Develop budgets - for set up and initial 12 months of operation
  • Staff recruitment and training, rostering, HR documentation, performance reviews
  • Marketing and Promotion to residents and local commercial area
  • Implement IT, Medical Software (Best Practice) and phone system
  • Organize Medicare requirements, order medical equipment, open bank accounts and organize EFTPOS facilities and security monitoring for the premises.
  • Ensure business requirements are met – ABN, ACN, TFN, disabled access and WorkCover Insurance.
  • OHS Committee Chairperson
  • Develop professional reports for CEO and Directors
  • Acting CEO of Encompass Health Group

 

Jean Hailes Medical Centre

Practice Manager

  • Oversee efficient operation of the medical practice (23 clinicians plus support staff)
  • Financial and statistical reporting to board of directors and senior management
  • Marketing to internal and external audiences
  • Staff rostering and timesheets
  • HR, recruitment and performance review
  • Effective and proactive staff management and change management
  • Organize professional development events for clinic staff and clinicians
  • Develop clinic budgets and manage within budget
  • Develop and implement practice policy and efficient practice processes
  • Problem solving across all areas of the practice
  • Maximise networking opportunities and build positive working relationships
  • Develop and present professional business plans when required
  • Introduce and negotiate lease contracts and provider service agreements

 

Malvern Dermatology & Skin Cancer Clinic

Reception Manager

  • Recruitment, induction and performance management of administration staff
  • Staff rostering within budget
  • Management of busy switchboard
  • Booking patient appointments including theatre bookings
  • Patient accounts and Medicare claiming
  • Banking and petty cash
  • Sterilization of consulting rooms
  • Maintain stationary and stock within budget, general office duties (paperless office)
  • Acting Practice Manager