Riwka Hagen

Project Management
CAAPM, B.App.Sc.(MLS) Dip.


Starting her professional career as a Medical Scientist, Riwka successfully implemented and managed a regional laboratory of a major pathology provider before embarking on a career of medical practice management and the role of surveyor in general practice accreditation. Riwka now enjoys assisting health professionals to take their businesses to the next level of success.

My Practice Services
Advisor Practice Management
As an Advisor in Practice Management, Riwka offers over fifteen years’ experience in general practice business management, together with extensive expertise as an Accreditation Surveyor.


An accomplished business and project manager with a scientific background, Riwka's capabilities include:

  • A friendly and professional style, demonstrated in excellent communication and interpersonal skills;
  • Comprehensive understanding of sound business management principles and practice, based on hands-on experience within the health sector;
  • A practical approach to problem solving, backed by a thorough understanding of the challenges of a health care business;
  • Quality management encompassing risk management principles and the accreditation framework;
  • Financial management and control systems including optimised billing processes, debt collection, loss prevention and reporting;
  • Service development including nursing, allied health and unique services;
  • Optimising team dynamics and human resources;
  • Creating flexible work practices that encourage healthy work/life balance and improve staff retention

 

Capability and Experience

  • Business and organisational development
  • Systems development and documentation
  • Human resource and workforce development
  • Financial systems development
  • Risk Management
  • Project Management Business and organisational Development

 

Industry Expertise

  • General Practice
  • Accreditation
  • Diagnostic Pathology

 

Professional Background

 

 

Gisborne Medical Centre
Gisborne
General Manager
July 2014 - Current

Responsible for all aspects of business and practice management for a large and established General Practice.

 

Romsey Medical
Lancefield Medical
Business/Practice Manager
1995 – current

Broad based experience in general practice management including responsibility for operational and financial management, information technology, information management, Human Resources, contract management and accreditation.

 

SED Consulting
Practice Management Services
2010 – 2011

Practice Management Consultant
Facilitated a range of projects in general practice settings in an advisory, mentoring and support role. Key focus on bringing about positive change and systemic improvement and team development. Presenter on a range of topics with Divisions of General Practice.

 

AGPAL/GPA Accreditation
Accreditation Surveyor
1997 – current

A general practice accreditation surveyor since inception in 1997. Over 150 practice visits undertaken with consistently positive feedback. Regular presenter on accreditation topics.

 

HWAV/RWAV
Quality and Assessment Committee
Member
2008 – current

Review of Pre-employment Structured Clinical Interview (PESCI) and placements of International Medical Graduates. Quality and Program Assessment audit. Review of Pre-employment Structured Clinical Interview (PESCI) and placements of International Medical Graduates. Quality and Program Assessment audit. Review of Pre-employment Structured Clinical Interview (PESCI) and placements of International Medical Graduates. Quality and Program Assessment audit.

 

Gribbles Pathology
Regional Laboratory Manager
1993

Setup of new regional laboratory offering multidisciplinary diagnostic pathology services including haematology, biochemistry, microbiology and Immunohaematology diagnostics. Responsible for marketing of services to local health professionals and ensuring financial viability of the new service.

 

University of Adelaide
Surveyor – Point of Care Testing
2006

Assessment of practices participating in the Point of Care Trial against newly developed standards for Point of Care testing in General Practice. Development and review of the standards for this trial.

 

ITS Melbourne
Workplace Assessor/Trainer
2003

Delivery of workplace assessment and training for health care administrative staff enrolled in Certificate III.