BN (Edu) Dip App Sci (Nsg) Dip Prac Mgt GAICD
With over 30 years’ experience in the business of health, Lisa is well versed across the broad spectrum of private practice. Her first hand experience in establishing, managing and relocating a specialist medical practice formed the foundation of her expertise in medical practices.
Having worked as a health professional (Nursing), practice manager as well as business and practice advisor, Lisa has experienced all facets of private practice at both a strategic and operational level. Lisa facilitates a high level of business advisory and practice management support services and coordinates a team of capable and talented Associates.
Lisa’s proven track record is indicative of her commitment to health and health professionals. She is continually developing her knowledge and capability and challenging those she works with to achieve their best. Her primary goal is helping health professionals to do what matters most.
A Graduate of the Australian Company Directors Course, Lisa is enjoying her contribution as a Board Director and Chair of Clinical Governance, Kardinia Health.
BAppSci, BEng, MEng, MBA, MMkting
Mark has been working in health care for approximately 15 years in both operations and high level consultancy roles. For over a decade Mark was the managing director of a large scale veterinary emergency and referral centre. He was a co-founder of the centre and guided it through development to ultimate sale into a larger group.
Since then Mark has consulted on aspects of business and marketing strategy to a number of businesses in the healthcare space.
Mark’s track record provides includes many examples positive outcomes for a range of businesses, delivering both clinical and business benefits for clients. Mark’s key skills include:
- An understanding of both the strategic and operational challenges facing healthcare businesses;
- The ability to translate high level strategy into practical and actionable plans;
- The ability to manage stakeholders within a project to deliver high quality outcomes for the client
- Flexibility and practicality developed through long term and successful management of a healthcare business
Mark sat on the board of a not-for-profit industry association for a number of years. He holds a Master of Business Administration and a Master of Marketing from Melbourne Business School.
Dianne has been working with healthcare professionals for 28 years.
Dianne understands the financial needs and circumstances of medical professionals built on a wealth of experience working in the finance industry.
Establishing her first business in 1990 as a finance broker, Dianne wisely shared offices with other finance and legal professionals allowing her to build strong and loyal networks and client base. This enabled her to provide sound and independent financial information for her medical and dental clients.
After successfully growing her own broking business, an opportunity arose to be a part of an exciting new venture as a medical lender and shareholder in Experien Finance. Experien was acquired by Investec in 2007 which later became BOQ Specialist. During this period Dianne was heavily involved in the merger and acquisition of Investec by BOQ Specialist, which now operates as a separate division of BOQ Business Bank.
After the merger Dianne worked for several years as the Victorian State Manager of BOQ Specialist. This saw her work with hundreds of doctors requiring financial solutions to establish and grow their practices.
Before deciding to leave BOQ Specialist in August 2017 Dianne was appointed National Head of Partnerships, Suppliers and Commercial Product.
After enjoying a well-earnt break and volunteering for Marie Stopes International, Dianne has decided to establish a consulting business, sharing her many years of experience, networks and specialist banking knowledge with clients.
Dianne brings a comprehensive knowledge of the medical and dental professional together with key skills for consulting in finance, staffing, management and leadership. Dianne is an entrepreneurial self-starter, independent thinker and team player with a demonstrated track record in the medical and dental fields.
My Practice Services is delighted to welcome Dianne to our team, knowing she will offer great insight to our client’s financial opportunities and requirements.
MSc(PHC), Dip Nsg, Dip Hlth Ed
Kay has over 30 years’ experience in the health and medical profession. Her career path to date has involved building solid leadership and management experience in Strategic and Business Planning, Business Development, Project Management, Risk Management, Quality Systems Assurance and Human Resources Management.
Kay’s most recent joint role was the Director of Education and Operations at the Australian Medical Association (SA) and the South Australian Post Graduate Medical Education Association (sapmea). Prior to that she was the Acting Chief Executive Officer at GP partners Australia. These roles in particular have given Kay experience working with many Specialist and General Practices as well as key stakeholders in the medical industry. Kay has also held the position of Chief Executive Officer with Asthma SA and worked for a number of other not for profit health organisations.
She possesses highly developed communication and interpersonal skills, strong conceptual abilities, and the drive to convert strategy into action.
Kay is committed to using her experience to work with health professionals to achieve their business goals.
Michelle has worked with healthcare professionals in a variety of roles in the medical/health industry since her first ‘real’ job when she finished university in 1993. In the 20+ years since then, Michelle’s experience can be roughly split between hospitals and consulting companies.
Before starting with MyPS, Michelle was the Senior Business Development Manager at Epworth Richmond (2015-2018). In this role, Michelle worked with specialists to help them develop their practices and build their ‘business’; grew the business of the hospital by developing GP referrals; and cultivated surgeon engagement and loyalty.
Michelle’s first role for a hospital was as the Marketing Manager for Beijing United Family Hospital in 1998. This was followed ten years later (2008-2012) as the inaugural Translation Manager (translating research into practice, and including communications and marketing) at the Royal Children’s Hospital Melbourne.
Previous to MyPS, Michelle worked for three healthcare consulting companies in London, Singapore and finally back in Melbourne. Starting as a Project Manager, Michelle worked her way to become an Account Director, and her work included: the creation of strategic documents (business development plans, key messages, communications strategies, grant applications, proposals, etc); resource development (brochures, fact sheets, web content, e-learning, videos, etc); and the organisation of events (scientific meetings and advisory boards).
Further to the skills Michelle has amassed in over 25 working years, she understands:
- The ‘life cycle’ of a medical practitioner and how to build this into strategies
- Healthcare professionals’ referral pathways and patterns, and how to incorporate these into a business and marketing/promotion plan
- The importance of developing a vision for a business, and how to clarify and articulate the steps to achieve this.
Michelle looks forward to working with healthcare professionals to build their practice and so they can get on with their work of improving patient outcomes.
Practice Nurse Advisor
Member APNA; Associate member AAPM (under DipAppSc (Nsg), BHlthSc (Nsg), MPH, RN)
The MyPS team are delighted to welcome Elizabeth (known as Lil) to our team as Practice Nurse Advisor.
Elizabeth is a Registered Nurse, with over 30 years’ experience across a variety of public and private healthcare settings, in addition to various government departments. She brings a comprehensive knowledge of the nursing profession together with key skills in infection control, communicable disease, policy writing, auditing, epidemiology and reporting, and patient advocacy.
Elizabeth has a Master of Public Health degree in addition to 14 years’ experience in Infection Control. As a practicing Infection Control nurse, she has firsthand experience in adapting and using a paper-based surveillance tool for collection of healthcare related infection events. She later worked with software specialists in adapting and developing this tool to form the basis of an integrated, web-based software solution, currently in use across hospitals worldwide.
In her role as an Infection Control nurse, Elizabeth has provided education and feedback to all groups of staff and consumers including allied health, domestic, medical and nursing staff, administration, catering, maintenance, patients and their carers, and volunteers.
Elizabeth has recently prepared for and participated in hospital-wide accreditation against The National Safety and Quality Health Service Standards; Standards 1 – 3 in particular (Governance for Safety and Quality in Health Service Organisations, Partnering with Consumers and Preventing and controlling healthcare associated infections).
Engaged as a consultant, Elizabeth assisted a small private hospital in preparing for accreditation against the above standards.
Having returned to hands on nursing, Elizabeth offers currency of practice and recent experience in working as a part of a multidisciplinary team, valuing team work, professionalism, education, compassion and respect.
Lil is available to work with Practices to assess their infection control practices, identifying gaps, recommending solutions and educating staff in best practice.
Business Development Intern
Bachelor of Business (Finance) – In Progress
Lachie is in the final stages of a Bachelor of Business at La Trobe University, majoring in Financial Management. Having worked for over 5 years in service industries, Lachie understands customer service and how important the consumer experience is to any business.
This experience translates well to understanding the ‘front-end’ experience for patients and healthcare staff and professionals alike, and how to best make it work for all concerned.
Lachie relates well to people of all ages from all walks of life and builds relationships quickly.
A key responsibility within the MyPS team is for Lachie to capture in writing, information and key learnings to support our clients in the effective development and management of their business.
Lachie is able to provide hands on support to clients as well as assisting the MyPS team in a broad range of tasks and responsibilities.
His capabilities include:
- strong attention to detail;
- strong work ethic – high level of commitment to achieving the best possible outcome for all stakeholders;
- research and project planning;
- accurate and efficient data entry and analysis;
- ability to capture information, condense messages and prepare relevant and concise documentation;
- efficient use of IT and electronic communication
Lachie has a warm and engaging communication style and is a valued member of the MyPS team in his Project Support role.
Bachelor of Arts – (Gender Studies & Social Analysis) – in progress
Bachelor of Health Science – 2009 – [2017 transferred to BA]
Melissa is currently enrolled in a Bachelor of Arts at the University of Adelaide, majoring in Gender Studies & Social Analysis. As a dedicated life-long learner, Melissa has previous academic knowledge from diverse disciplines such as Health and Medical Sciences, Humanities, Social Sciences and Music. Melissa’s responsibilities within MyPS involve assisting the team with a variety of projects, including data management and screening potential candidates for recruitment on behalf of clients.
Her professional skills include:
- Possesses critical thinking – highly analytical, original and unique
- Strong Attention to detail
- Strong work ethic – ensuring high level of commitment to achieving the best possible outcomes for all stakeholders
- High levels of verbal and written communication
- Efficient and reliable
Melissa relates well to all people from all walks of life, ensuring that she communicates in a compassionate manner. Melissa prides herself on being an employee with honesty, integrity and is adept at understanding the diverse needs and perspectives of all concerned.