Mark Amott

Associate

BAppSci, BEng, MEng, MBA, MMkting

Mark has been working in health care for approximately 15 years in both operations and high level consultancy roles. For over a decade Mark was the managing director of a large scale veterinary emergency and referral centre. He was a co-founder of the centre and guided it through development to ultimate sale into a larger group.

Since then Mark has consulted on aspects of business and marketing strategy to a number of businesses in the healthcare space.

Mark’s track record provides includes many examples positive outcomes for a range of businesses, delivering both clinical and business benefits for clients. Mark’s key skills include:

• An understanding of both the strategic and operational challenges facing healthcare businesses;
• The ability to translate high level strategy into practical and actionable plans;
• The ability to manage stakeholders within a project to deliver high quality outcomes for the client
• Flexibility and practicality developed through long term and successful management of a healthcare business

Mark sat on the board of a not-for-profit industry association for a number of years. He holds a Master of Business Administration and a Master of Marketing from Melbourne Business School.

Kay Gallary

Associate

MSc(PHC), Dip Nsg, Dip Hlth Ed

Kay has over 30 years’ experience in the health and medical profession. Her career path to date has involved building solid leadership and management experience in Strategic and Business Planning, Business Development, Project Management, Risk Management, Quality Systems Assurance and Human Resources Management.

Kay’s most recent joint role was the Director of Education and Operations at the Australian Medical Association (SA) and the South Australian Post Graduate Medical Education Association (sapmea). Prior to that she was the Acting Chief Executive Officer at GP partners Australia. These roles in particular have given Kay experience working with many Specialist and General Practices as well as key stakeholders in the medical industry. Kay has also held the position of Chief Executive Officer with Asthma SA and worked for a number of other not for profit health organisations.

She possesses highly developed communication and interpersonal skills, strong conceptual abilities, and the drive to convert strategy into action.

Kay is committed to using her experience to work with health professionals to achieve their business goals.

Michelle Mollard

Associate

Michelle has worked with healthcare professionals in a variety of roles in the medical/health industry since her first ‘real’ job when she finished university in 1993. In the 20+ years since then, Michelle’s experience can be roughly split between hospitals and consulting companies.

Before starting with MyPS, Michelle was the Senior Business Development Manager at Epworth Richmond (2015-2018). In this role, Michelle worked with specialists to help them develop their practices and build their ‘business’; grew the business of the hospital by developing GP referrals; and cultivated surgeon engagement and loyalty.

Michelle’s first role for a hospital was as the Marketing Manager for Beijing United Family Hospital in 1998. This was followed ten years later (2008-2012) as the inaugural Translation Manager (translating research into practice, and including communications and marketing) at the Royal Children’s Hospital Melbourne.

Previous to MyPS, Michelle worked for three healthcare consulting companies in London, Singapore and finally back in Melbourne. Starting as a Project Manager, Michelle worked her way to become an Account Director, and her work included: the creation of strategic documents (business development plans, key messages, communications strategies, grant applications, proposals, etc); resource development (brochures, fact sheets, web content, e-learning, videos, etc); and the organisation of events (scientific meetings and advisory boards).

Further to the skills Michelle has amassed in over 25 working years, she understands:

• The ‘life cycle’ of a medical practitioner and how to build this into strategies
• Healthcare professionals’ referral pathways and patterns, and how to incorporate these into a business and marketing/promotion plan
• The importance of developing a vision for a business, and how to clarify and articulate the steps to achieve this.

Michelle looks forward to working with healthcare professionals to build their practice and so they can get on with their work of improving patient outcomes.

Cathy McDonald

Associate

MBA GAICD

Cathy has worked in the health and not- for- profit sectors for over 40 years. Commencing her career as a Registered Nurse, she has been highly successful in a range of senior management positions at a local, state level and national level. She has also completed in country consultancies in Indonesia and Cambodia.

She brings extensive experience in Business Management, Leadership & People Management, Relationship Management, Contract and Project Management, Regulatory Compliance, Risk Management and Quality Systems.

Her most recent role was the Chief Executive Officer at Kardinia Health; a large multi-disciplinary primary health care centre located in Geelong. This role provided significant experience in both the strategic and operational aspects of leading a large multi-disciplinary primary health care facility.

Cathy’s proven capabilities are in the areas of:

• Quality and Safety processes and systems
• Clinical Governance in the primary healthcare sector
• Risk identification and mitigation
• Organisational structures and efficiencies
• Staff management and leadership
• Funding models
• Staff and Executive Mentoring

Cathy is a Graduate of the Australian Institute of Company Directors and has a Masters of Business Administration.

Cathy is committed to working with health care professionals to optimise their Practice, enabling the best outcomes for health practitioners, patients, consumers and staff.

Lachie Phelps

Operations Manager

BBus

Lachie completed his Bachelor of Business at La Trobe univeristy, majoring in Financial Management. Having worked for over 5 years in service industries, Lachie understands customer service and how important the consumer experience is to any business.

This experience translates well to understanding the ‘front-end’ experience for patients and healthcare staff and professionals alike, and how to best make it work for all concerned.

Lachie relates well to people of all ages from all walks of life and builds relationships quickly.

A key responsibility within the MyPS team is for Lachie to capture in writing, information and key learnings to support our clients in the effective development and management of their business.

Lachie is able to provide hands on support to clients as well as assisting the MyPS team in a broad range of tasks and responsibilities.

His capabilities include:

• significant experience in both general and specialist receptionist roles
• strong attention to detail;
• strong work ethic – high level of commitment to achieving the best possible outcome for all stakeholders;
• research and project planning;
• accurate and efficient data entry and analysis;
• ability to capture information, condense messages and prepare relevant and concise documentation;
• efficient use of IT and electronic communication

Lachie has a warm and engaging communication style and is a valued member of the MyPS team in his Project Support role.